Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Instrucciones de cuidado

All my pieces are 100% handmade, so I recommend handling your pieces carefully to avoid accidental ruptures.

Avoid contact with perfume, makeup, and/or other chemicals. Take off your jewelry before swimming, exercising, or showering.

***Cleaning tips***

Sterling silver gets darker over time because of the natural oxidation of the copper that is on the alloy. It also naturally lose shine. To improve it I recommend you:

Clean your pieces with warm water and soap, using a soft brush (or toothbrush) to clean them smoothly.

To improve the shine, use a polishing cloth to bring it back. AVOID the intentionally darkened surface areas if the piece has some.

Store your jewelry in a soft-lined box or soft pouch if you aren't using it regularly.

Información sobre tallas y tamaños

First of all, getting right your size is the most important thing before you proceed to any "made to order" purchase
because once you've made it, I won't be responsible if the ring doesn't fit later.

I strongly recommend you go to a couple of different local jewellers to get your ring size. If you can get 2 different jewellers who agree on your size, that would be the right one.

Ring size is NEVER 100% perfect on time. Our fingers are malleable, so they can shrink and swell depending on the weather or temperature, for example. If you buy a ring for the first time, it may appear to be too small at first. I recommend you to give it a very good 1-2 weeks of wear, and you'll probably find it becomes more comfortable over time.

Envoltorio y packaging para regalo

In this small shop, I aim to embody my commitment to sustainability. I utilize packaging materials that are not only 100% recyclable but also sourced from recycled materials. Each package I send ensures the safety of every item and contributes to a greener, more sustainable future.

Every order always arrives beautifully wrapped and ready to be opened or given as a gift. All packages include my business cards and a perfumed tea candle made also by me. Additionally, for orders exceeding €100 I always include a special silver cleaner wipe.

Custom orders

Nowadays, I take only a few custom orders. If you have a specific idea for a jewelry piece, feel free to contact me with no obligation! Please note that I NEVER accept requests to copy another artist's work or reproduce someone else's design.

I can create a design based on your idea or reproduce pieces from my shop that have already been sold. Each piece is made from scratch, without any casting process. This ensures that, even when reproducing copies of my own designs, each one will always be unique. That's the true magic and value of handmade jewelry :)